Ring Size Exchange Policy

We want you to LOVE and cherish your items. If you have gotten your size mixed up or have decided on another style instead, you may return the item(s) within 60 days of receiving it for an exchange. All HI-TECH Ceramic, Tungsten Carbide, Titanium, & Zirconiums rings that are not engraved are eligible for a direct exchange for another size.

Under the following conditions a direct exchange will NOT apply: 

CERAMIC, TITANIUM, TUNGSTEN CARBIDE, & ZIRCONIUM rings that are engraved with a personalized message are not exchangeable.

Please contact us regarding resizing your ring.

• SOLID GOLD, STERLING SILVER, & PLATINUM Hawaiian Heirloom Jewelries will not be exchange but resizable by half sizes. Fees may apply if the ring needs to be resized more or less than half a size
• Resizing fee will apply for any stone set, two-tone, or tri-tone SOLID GOLD, STERLING SILVER, & PLATINUM rings which resizing is required. Stone set rings are not exchangeable.
• The ring(s) must be in its original condition with no scratches or damages.

For sizing tips, please see our Ring Sizing Page or please contact us and we will gladly assist you.

Below are the steps for exchanging your ring for a new size.

click here to read steps

Step #1

Please click Here to start the exchange process. Enter your order number and email address. Email address must be the one used for the order. 

Step #2

Select the product that you would like to exchange. 

Step #3

Please select reason

Step #4

Select a new size that you would you like to exchange it for. If you would like to exchnage for another style, please contact us at service@happylaulea.com or use the live chat icon on our website. 

Step #5

Choose method to return item. 

When shipping, please make sure to send your original invoice or a copy of the invoice within the parcel. Once shipped, obtain the tracking number that was provided as it will be used in the next step.

Once your parcel has arrived at our Honolulu workshop, please allow approximately 2–4 business days for us to process your exchange. For resizes, the processing time may take longer depending on the style and the work required. When your request is completed, you will receive an email with the tracking number for your return shipment.

We provide a prepaid shipping label for you to send your ring back to us for an exchange or resize. The return shipping cost from our Honolulu, Hawaii workshop back to you is $15 with FedEx 2-Day or $7 with USPS Ground (5–6 business days).For international customers, please contact us at service@happylaulea.com for return shipping options and rates.

If faster service is need to meet a special occasion or wedding date, please let us know on the form within your account and we will do the best in our ability and resources to make arrangements to expedite your exchange.

Return Policy

Order Cancelations

Orders may be canceled within 24 hours of purchase without a cancellation fee.

Because our precious-metal jewelry is handmade or made to order, production may begin shortly after an order is placed. Cancellations requested after 24 hours for handmade sterling silver, solid gold, platinum, or other precious-metal items may be subject to a 15% cancellation fee.

Refunds

Eligible items may be returned within 30 days of delivery. Returned items must be unused, unworn, and in their original condition. The original order number, packaging, and any applicable tags must be included.

Items that have been resized, altered, updated, repaired, worn, scratched, or damaged are not eligible for return.

Nonreturnable Items

• Returns and exchanges are accepted for most items purchased from HappyLaulea, with the exception of the following:
       
  Engraved Items: Any items that have been personalized with custom engravings cannot be returned or exchanged. If this applies, contact us regarding resizing your item. 
         
  Custom Name Items: Items that have been specifically customized with names or initials are not eligible for returns or exchanges.
         
  Custom Ordered Items: Items that are stated as 'Custom Made' or items that have been specifically tailored to meet individual customer requirements are non-returnable and non-exchangeable.
         
  Stone Set Items: Jewelry pieces that feature precious stones or gemstones are excluded from our return and exchange policy.
  
  Precious Metals: 15% restocking fee will apply on any returned hand made Sterling Silver, Solid Gold, & Platinum item(s).
• 15% restocking fee will apply on any returned hand made Sterling Silver, Solid Gold, & Platinum item(s).
• The 30 days will start once you have received your original order.
• The item(s) must be in its original condition with no sign of wear.

You can expect a refund within 5 business days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.

Hold on! We are here to help! Please contact us with your concerns, or call us at 1-808-800-3533. We stand behind our products and will work with you to see what we can do to help.